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Improvement to retry system when sending a transaction to a communication channel

February 17th, 2021

We’re excited to announce a new improvement when sending a transaction to a communication channel.

Release date: Released on 02/17/2021

Overview: Standardize our retry system when sending a transaction to a communication channel

Purpose: Orderful now retries sending a transaction to a communication channels 3 times before moving the transaction to the Failed delivery status.

To make sure a delivery failure isn't related to a server temporary issue, Orderful now retries sending a transaction to a communication channels 3 times:

  • 1st retry: 5 min after the initial delivery failure
  • 2nd retry: 10 min after a delivery failure on the 1st retry
  • 3rd retry: 20 min after a delivery failure on the 2nd retry

Each delivery failure or success on retries are captured on the audit trail.

A delivery failure on the 3rd retry moves the transaction to the Failed delivery status.

📘

Orderful retries to send a transaction when the delivery failure isn't tagged as permanent.