We've been working hard to improve billing accuracy and transparency and have some improvements coming to your account in the coming weeks.
Here’s what you can expect:
Increased Billing Accuracy: Billing is now automated based on network activity and contract terms. We’ve implemented more robust tracking to ensure that you're only billed for the services and usage relevant to your organization.
Improved Transparency: Invoices are now clearer and more detailed, breaking down charges related to trade partnerships, network transactions, and add-ons such as managed testing or integration support.
Internal Training: Our internal support and success teams are trained to deep dive you invoice with you and help you identify how you can audit and reconcile your invoice with your account activity.
Pro-rated Billing: If you expand mid-billing period, you’ll now see pro-rated charges to ensure fairness and precision in your invoicing.
We will be migrating users to this new system over the next two weeks. During this time, you may notice updates to your invoices reflecting these new features. Rest assured, our team is here to assist with any questions or support you may need.