Incoming EDI Failure Notifications

Release date: 04/23/2021

Overview: New notifications for incoming EDI failures

Purpose: At Orderful we take care of the behind the scenes work of managing EDI connections. This makes EDI easy as calling an API. Unfortunately sometimes there are problems with data from your trading partners for which needs attention, for example if they send malformed EDI and we can't make heads or tails of it. In some cases the only solution is to reach out the trading partner and ask them to fix it. Traditionally we've done this by flagging trouble EDI documents in our system and then having a support agent review it and reach out to you, the customer, who in turn contacts their trading partner to resolve the situation. But when time is money, this process can take too long. So we're happy to introduce notifications which notify you of EDI destined for you which failed to be turned into transactions so you can address them faster.

See additional documentation for handling some failure notifications here: Inbound EDI Job Errors