Retries for functional acknowledgments

Release date: 06/02/2021

Overview: Sending functional acknowledgments to a communication channel is now tracked on the audit trail and is subjected to a retry system.

To make sure a delivery failure isn't related to a temporary server issue, Orderful now retries sending a functional acknowledgment to a communication channel three times:

  • 1st retry: 5 min after the initial delivery failure
  • 2nd retry: 10 min after a delivery failure on the 1st retry
  • 3rd retry: 20 min after a delivery failure on the 2nd retry

Each delivery failure or success on retries is captured on the audit trail.


Orderful retries to send a transaction when the delivery failure isn't tagged as permanent.