Acknowledging Orders

Functional Acknowledgements - 997

The 997 is completely automated and handled by the Orderful platform. If your partner expects a 997 it will automatically be sent for any transactions received.

Order Acknowledgements - 855

The 855 order acknowledgment is used to provide acceptance, rejection or request changes in response to an order (850). The Orderful SuiteApp provides the ability to respond to orders directly from the NetSuite Sales Order.

The 855 Orderful EDI Transaction record is generated once the Sales Order is set to Approved status.

Setup

1. Add the 855 to Enabled Transactions for the customer (see Enabling Customers)
2. Select the automation and consolidation setting.
   1. In most cases, consolidation should be set to the Parent 850 when splitting SDQ orders. Otherwise, select none.
3. The 855 will be created once the Sales Order is approved. If you would like to automatically approve Sales Orders on create, check the auto acknowledge box in Order Management Config.
   1. Auto approving Sales Orders will automatically generate the 855 with all items in Accepted status.

Changing Item Status

The item status is managed using the Acknowledgment Status field on sales line for each item.

1. Accepted This is the default status and means you accepted the item quantity and price as ordered on the 850.
2. Rejected This will return a rejection status for the item indicating you will not be shipping this item.
3. Back Ordered This status indicates you're accepting the item but fulfilling at a later date than requested.
4. Accept - Quantity Changed Requesting a different quantity than what was ordered.
5. Accept - Price Change Requesting a price change from what was ordered.
6. Accept - Date Rescheduled Requesting to change the scheduled ship date for the item.

Sending Updated Acknowledgments

The 855 including all item status changes is created as soon as the Sales Order is approved. Once approved, you may need to modify the status of an item and send a new 855.

At any point, you can push the Generate 855 button to create a new 855 EDI Transaction. If Auto Send is enabled, the 855 will immediately post to Orderful. With Auto Send disabled, you can use navigate to the Orderful Transaction and manually send.