Manually Set State of a Relationship

Orderful OAs and Systems Integrators helping customers with Testing activities as a part of MTS have the ability to mark a task as Waiting. To do this, in the relationship view

1. Click the ⋮ at the end of the specific relationship row.
2. Select Mark as Waiting.
3. Select who is responsible for the wait:
   • Partner
   • Customer
4. Choose a reason for the wait:
   • Integration
   • Test files
   • Testing
   • Other
5. Click Save.

The task status updates immediately, and the selected reason is visible in the UI.

Note: Setting a task to Waiting is informational only—it does not block other progress or system evaluations.

Remove a Waiting status

If we detect that the required action has occurred, the Waiting status is removed automatically. To remove it manually:

1. Click the ⋮ at the end of the specific relationship row.
2. Select Resolve Waiting Status.

The task returns to normal, event-driven evaluation.

Understand Errors vs. Waiting

• Waiting — You’re waiting on a customer or external dependency.
• Error — A known, resolvable problem detected by evaluation (e.g., Fix validation error). Resolve the root cause; the task will move out of Error on the next evaluation.