Audit Log gives your organization a complete, tamper-proof record of every action taken in Orderful — who did what, and when. It is designed to support security reviews, incident investigations, and Tier-1 support troubleshooting.

Who has access

Audit Log is available to Organization Admins. Read-only access is available to all roles.

What event does the Audit Log track

Audit Log captures user and system actions on the following resources:

Resource	Actions
Transaction	Created, Validation Status Changed, Delivery Status Changed, Acknowledgment Status Changed, Deleted, Reprocessed, Resent
Delivery	Created, Sent, Delivered, Failed
Attachment	Created

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Orderful plans on supporting new resources and actions in future releases.

What each log entry contains

Every entry in the Audit Log includes:

Before / AfterA diff showing what changed, where applicableCorrelation IDAn ID to trace related events across services

Field	Description
Timestamp	Date and time of the action
User details	User names and email, "System" for automated actions, "API" for API requests
Resource	The specific object affected (e.g., a transaction, relationship, or rule)
Context	The main parent and related resources of the affected resource. For example, a Delivery or Attachment entry shows its parent Transaction as context; a Transaction entry shows its Relationship
Action	The type of event that occurred (e.g., created, updated, deleted)
Details	Human-friendly description of the log, with additional details.

Immutability

Audit Log records are append-only. No entry can be edited or deleted. This ensures logs can be relied upon as trustworthy evidence during compliance reviews and incident investigations.