Navigating the Audit Log

The Audit Log gives you a chronological view of all actions taken across your organization. This article walks you through the layout, what each column means, and how to use filters to focus on what matters.

Getting to the Audit Log

From anywhere

  1. Click your avatar in the top right corner
  2. Select Audit Log

From a transaction

  1. Open any transaction
  2. Click the Audit Log button.
    This opens a modal pre-filtered to the context and resource of that specific transaction.
  3. Click View Full Audit Log to open it in a new tab with those filters pre-applied, where you can drill down further.

Reading the activity feed

The Audit Log displays entries in reverse chronological order (newest first) and cannot be re-sorted. Each row represents a single event.

Each row represents a single event.

Expanding a log entry

Click any row to expand it and view additional information:

  • Before / After diff — for update events, shows exactly what fields changed and their values before and after
  • Error details — for failed events, shows additional detail on what went wrong
  • Resources and Context — click the View button to navigate directly to the resource or any of its related context objects
  • IDs — all relevant IDs are available in the expanded view and can be copied with a single click
  • Correlation ID — click See related events to instantly filter the log to all events sharing this ID, giving you a full view of the end-to-end workflow

Using filters

Filters appear at the top of the activity feed and update results immediately. They can be combined — different filter types use AND logic, so adding more filters narrows results further.

FilterUse it to…Pairs well with…
Date rangeScope results to a specific time windowAny other filter — always a good starting point
User detailsFind actions taken by a specific user or system or APIAction, to see exactly what one person did
ActionShow only a specific event type (e.g., Delivery Failed, Transaction Resent). Requires a Resource to be selected firstResource, to isolate a specific event on that resource type
ResourceFocus on one type of object: Transaction, Delivery, or Attachment. Can be scoped to a specific Orderful resource IDAction, to narrow down to a specific event on that resource type
ContextScope results to a parent resource (e.g., all events on a specific transaction's deliveries and attachments). Can be scoped to a specific Orderful resource IDResource, to see all child events under a given parent
Correlation IDTrace all events belonging to the same workflowStands alone — paste a correlation ID to instantly scope the view to a single end-to-end sequence